The wonderful Chris Simmance from the OMG Center invited me to his agency podcast "And We Have An Office Dog". We talked about the importance of empathy in driving change and achieving business objectives, how to identify and resolve underlying problems, often marrying hard data with the team's insights to drive the process....and more.
You can find the podcast here:
The podcast series is tailored to agency owners, so check out the other episodes, too:
I'm one of the OMG Center's agency coaches. If you want to grow and improve your digital agency, come and check out what we have to offer: https://omgcenter.org/agency-accelerator/advisors/